With this goal in mind, we offer these suggestions: Consumer Complaints: We appreciate hearing from citizens, and we want to serve you in the best and most timely way we can. Paul, MN 55101-2131 Best Way To Contact the Office for Help You may file a Consumer Assistance Request Form or Fraud Report Form by downloading a copy of the form and mailing it to our Office at the following address:
ATTORNEY GENERAL HOW TO
If you have questions about whether you should send us a report about a particular business or would like our assistance in filling out our Consumer Assistance Request Form or Fraud Report Form, or have questions about which form to use, you may call our Office at (651) 296-3353 (Twin Cities Calling Area) or (800) 657-3787 (Outside the Twin Cities).įor more information see our flyer How to Assert Your Rights as a Consumer. Even if we have already started a lawsuit, reports from consumers may provide important evidence for our case. If you have experienced a consumer problem that doesn’t seem right, we would like to hear about it. In other cases, your information may help us inform the public about emerging scams or problem areas. In some cases, information from citizens may help us build lawsuits against companies that we determine have violated our state’s laws. Information we receive from citizens helps us to identify potential violations of Minnesota law and new problems occurring in the marketplace. The Minnesota Legislature has given these agencies the authority to investigate and prosecute criminal matters.) (If you have been victimized by a crime, you should contact your local police or sheriff’s department and county attorney. Reporting Fraudĭownload the Fraud Report Form if you would like to report a fraud or scam. In other cases, we may also assist you in locating other government agencies that can best address the problem. In some cases, we may be able to help resolve a problem by contacting an organization for you. When we receive your Consumer Assistance Request Form stating your complaint, we will review it and determine what assistance we may be able to provide to you. Asking for Helpĭownload the Consumer Assistance Request Form if you need help with a consumer problem and would like the Attorney General’s Office to contact the organization on your behalf. If you have experienced a problem, we want to hear from you! Depending on your concern, you should send us either the Consumer Assistance Request Form or the Fraud Report Form (see form descriptions below). The Attorney General’s Office welcomes complaints from citizens on a large variety of matters. and 3:30 and 4:30 p.m., so calling during these times may reduce the chance of any wait time. We often experience lower call volumes between 8:00 and 9:00 a.m. Please note that despite every effort to promptly answer calls, there are occasional times when we experience extra heavy call volumes, which can result in a brief wait to speak to an analyst. Representatives are available to take calls during the hours listed below. Office of Minnesota Attorney General Keith Ellison You may call the Attorney General's Office at: We welcome your calls! We are often able to answer questions on the phone, point you in the right direction, or talk through a problem to help determine if you should file a written complaint with our Office. Contact Us Contacting the Attorney General’s Office by Telephone If you need help with a consumer problem and would like this Office to contact an organization on your behalf, we ask you to file a complaint using the Online Consumer Assistance Request Form. If you would like to speak with an analyst, we ask that you please call us. We are still committed to serving you in the best and most timely way possible. Once the COVID-19 crisis is over, we will resume our normal practice of also meeting face-to-face with consumers on a walk-in basis - but for now, we are discontinuing the practice of in-person meetings with consumers and attempting to limit incoming mail. In an effort to do our part to help all Minnesotans stay healthy, we are asking everyone who has questions or would like to submit a complaint to contact our office by phone or internet only.